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ARB International Limited Complaints Procedure

We pride ourselves on providing a first class service, reliable and efficient service to all our customers.  Complaints are key to monitoring our service wherever possible, we seek to take action to prevent recurrence of a problem.


If you wish to make a complaint, you can do so at any time by referring the matter to us or the complaints team at Lloyd’s.


Our contact details are:


Managing Director

ARB International Ltd.

47 Mark Lane

London, EC3R 7QQ


T: +[44] (0)207 377 0123

F: +[44] (0)207 377 2738


The address of the complaints team at Lloyd’s is:




One Lime Street

London, EC3M 7HA


T: +[44] (0)207 327 5693

F: +[44] (0)207 327 5225




Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at and also from the above address.


If you are not satisfied with the way your complaint has been dealt with, you may ask the Financial Ombudsman Service to review your case without affecting your legal rights.  The address is:


The Financial Ombudsman Service

Exchange Tower

London, E14 9SR


T: 0800 023 4567



The Financial Ombudsman Service is an independent service in the United Kingdom for settling disputes between consumers and businesses providing financial services.


In any communication, please quote the policy number shown in the risk details.

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